Terms of service

Terms of Service

Effective Date: August 7, 2026

Welcome to Viora Vine. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

  • These Terms govern your use of the Viora Vine website and services.

  • By placing an order, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.

  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

  • We make every effort to display our plants, pots, and gardening products accurately. However, actual products may vary slightly due to natural growth, seasonal changes, lighting, and photography.

  • Plant size, color, shape, and foliage may differ from the images shown on the website.

  • Availability of products is subject to stock.

3. Pricing & Payments

  • All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

  • Full payment must be completed before order processing unless a partial payment option is offered.

  • We reserve the right to change product prices at any time without prior notice.

4. Order Acceptance

  • After placing an order, you will receive an order confirmation.

  • We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, suspected fraud, or any other legitimate reason.

  • If your order is cancelled after payment, the applicable refund will be processed to your original payment method.

5. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, or unforeseen circumstances.

  • Customers are responsible for providing accurate shipping information.

  • Viora Vine is not responsible for delays caused by incorrect addresses or customer unavailability.

6. Returns, Replacements & Refunds

  • Returns, replacements, and refunds are governed by our Return & Refund Policy.

  • By placing an order, you agree to the terms outlined in that policy.

7. Customer Responsibilities

You agree to:

  • Provide accurate account and delivery information.

  • Inspect your order upon delivery.

  • Report any issues within the time specified in our Return & Refund Policy.

  • Use our website only for lawful purposes.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of Viora Vine or its licensors and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Viora Vine shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Force Majeure

We shall not be held responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, transportation disruptions, or courier service interruptions.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts having jurisdiction over our registered place of business.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Viora Vine

Email: hello@vioravine.com

WhatsApp: +91 73066 17951

Website: https://www.vioravine.com