Shipping policy

Shipping Policy

Effective Date: August 7, 2026

Thank you for shopping with Viora Vine. We are committed to delivering your plants and gardening products safely and on time.

Order Processing

  • Orders are processed within 1–3 working days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During peak seasons or promotional sales, processing times may be slightly longer.

Shipping Timeline

  • Most orders are delivered within 2–7 working days, depending on your location.

  • Deliveries to remote or rural areas may take additional time.

  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • We may offer free shipping on selected products or promotional offers from time to time.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).

  • You can use the tracking details to monitor your shipment's progress.

Delivery Information

  • Please ensure that your shipping address and contact details are accurate when placing your order.

  • Viora Vine is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delivery Attempts

  • Courier partners will usually make one or more delivery attempts.

  • If the delivery cannot be completed due to customer unavailability, an incorrect address, or refusal to accept the package, the order may be returned to us (Return to Origin).

Return to Origin (RTO)

If an order is returned to us because of:

  • Incorrect or incomplete address

  • Customer unavailable during delivery

  • Refusal to accept the order

  • Failure to respond to the courier partner

The order will be handled according to our Return & Refund Policy. Reshipping charges may apply where applicable.

Plant Deliveries

  • Plants are carefully packed to minimize damage during transit.

  • Minor leaf drop, slight soil displacement, or natural stress caused by shipping is normal and does not indicate that the plant is damaged.

  • We recommend unpacking and watering your plants as soon as they are delivered.

Damaged or Incorrect Orders

If you receive a damaged, incorrect, or incomplete order, please contact our customer support within 1 days of delivery with clear photos and videos so we can review your request.

Contact Us

For any shipping-related questions or assistance, please contact us:

Viora Vine

Email: hello@vioravine.com

Phone: +91 73066 17951

Website: https://www.vioravine.com

Note: Delivery timelines for live plants may vary slightly depending on weather conditions, local regulations, and courier service availability to ensure plants reach you in the best possible condition.