Privacy policy

Privacy Policy

Last Updated: August 7, 2026

At Viora Vine, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Account Information

If you create an account with us, we may collect:

  • Username

  • Password (stored securely in encrypted form)

  • Saved addresses

  • Wishlist items

  • Order history

Order & Transaction Information

When you place an order, we may collect:

  • Products purchased

  • Quantity ordered

  • Order value

  • Shipping details

  • Payment status

  • Return, replacement, or refund information

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

Device & Website Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Website usage information

  • Cookies and similar technologies

Customer Support Information

If you contact us through email, phone, WhatsApp, or other channels, we may collect the information you provide in your communication.

2. How We Collect Information

We collect information:

  • Directly from you when you create an account or place an order.

  • Automatically through cookies and website technologies.

  • From Shopify and other service providers that help us operate our store.

  • When you contact our customer support.

  • When you subscribe to newsletters or promotional offers.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Manage your customer account.

  • Process payments securely.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to your inquiries.

  • Improve our website, products, and services.

  • Personalize your shopping experience.

  • Detect and prevent fraud or unauthorized activity.

  • Comply with applicable legal requirements.

  • Send promotional emails, offers, and updates (you may unsubscribe at any time).

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your login and preferences.

  • Keep items in your shopping cart.

  • Analyze website traffic and performance.

  • Improve website functionality.

  • Provide a better shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We value your privacy and do not sell or rent your personal information.

We may share your information only with trusted third parties, including:

  • Shopify (our e-commerce platform)

  • Payment gateway providers

  • Shipping and courier partners

  • Website hosting providers

  • Analytics and marketing service providers

  • Government authorities when legally required

These providers are authorized to use your information only to perform services on our behalf.

6. Shopify

Our online store is powered by Shopify. Information you provide through our website may be processed by Shopify to facilitate secure payments, order management, website functionality, fraud prevention, and other services required to operate our online store.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to:

  • Process and complete your orders.

  • Maintain your customer account.

  • Provide customer support.

  • Comply with legal and tax obligations.

  • Resolve disputes and enforce our policies.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Obtain a copy of your personal information.

  • Withdraw consent where applicable.

  • Unsubscribe from promotional communications at any time.

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take reasonable steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Viora Vine

Email: hello@vioravine.com

Phone: +91 73066 17951

Website: https://www.vioravine.com